—  Policies & Procedures—

Mission Statement

Mizzazz Catering strives to create a superior customer dining experience. We are committed to offering quality food and customer service that meets the individual needs of the all customers.

Menu Selection

Most standard menu items are listed on the Mizzazz Catering website. Some menu items are subject to a minimum order. Menus chosen less than 72 hours in advance are subject to availability, and a late fee of $25 per order.  

Served Dinners and Buffets

Menu selections are limited to two meat entree choices. When two entree choices are served, both entrees will be billed at the price of the more expensive entree. It is our desire to serve you promptly at the time you select.

Buffet selections we will begin at the time you select. Although our buffets are not designed as all-you-care-to-eat, seconds will be allowed after the last guests have gone though the buffet line and before the food is removed. The amount of time the buffet is up will depend on the size of your group, but will not last more than two hour. If a more extended buffet time is required, additional labor charges will be incurred and the integrity of the food may be compromised.

Vegetarian/Special Dietary Needs

It is the responsibility of the event host to learn if any special menus are required of their guests. If a vegetarian or special diet entree is requested, Mizzazz Catering will prepare a fresh seasonal entree at the current price listed. All special diet entrees are chosen at the discretion of the Catering manager. We are able to accommodate most special meals with ten days advance notice. If an unforeseen vegetarian or special diet accommodation is needed during the event, Mizzazz Catering will do its best in filling the request.

Guaranteed Numbers

Special event planning takes time and preparation. To provide the highest quality service, we require that you provide a guaranteed number of guests to be served at the event. The guaranteed number must be finalized with our office 72 hours prior to the event, though ten days of lead time would be helpful to our staff. Charges will be based on the guaranteed number or actual number served, whichever is greater. If a guaranteed number attending is not provided to the Catering office 72 hours in advance, the number provided during the planning stages will be considered the guaranteed number.

Service Costs

Prices are based on the duration of the event plus one half hour prior and one half hour after to cover setup and tear down. Contact Mizzazz Catering to plan the details of your event.  Whether you are having a social hour, a guest speaker, or an extensive presentation, we will help you create a timeline that ensures a successful event.  We are happy to extend the service time for an additional charge.

For delivered orders, the food will be delivered to your event location and set up. It will not be attended during the event unless previous arrangements have been made for service staff.  Additional charges will apply.

CancelLation

Cancellation or significant count changes received within 72 hours of the event will be subject to the full amount of the catering order, or a cancellation fee. Exceptions may be made on a case by case basis, per the Catering manager. Changes are subject to availability of product and staffing levels.

Rain sites are requested for all outdoor events. Rain calls must be made a minimum of three hours before an event.

Tablecloths, Napkins, and Skirting

Served and buffet-style service includes tablecloths for foodservice tables. All delivered food set ups will not include a tablecloth. Formal banquet and reception-style service includes linen. Skirting can be provided.

Centerpieces and Decorations

Table centerpieces are the responsibility of the event planner and are not provided by Mizzazz Catering. Please discuss any centerpieces being provided for your event with the Catering Manager. Mizzazz Catering does not take responsibility for any decorations broken or left on the premises after an event.

Event Setup and Teardown

The Mizzazz Catering does not have keys to building facilities. It is the hosts responsibility to make sure that facilities are opened an arranged for Mizzazz Catering. In general, 2-4 hours prior to the event is sufficient for most events.

Deliveries

Delivery charges will be added when food or equipment is delivered.

A minimum $25.00 delivery charge will be assessed when requesting delivery.

A $250 minimum applies to food and beverage charges for events.

Simultaneous delivery to multiple locations is available for an additional charge.

Pick Up Orders

Orders may be picked up at the time arranged with Mizzazz Catering, unless otherwise instructed. Equipment replacement fees will be charged on unreturned items.